To all Renderosity members, I speak for the entire Renderosity
staff when I say that we are all very sorry for the problems and
confusion yesterday around the launch of our Trick or Treat event.
I would like to take this opportunity to explain the problem and
offer a solution that is beneficial to you. Our servers simply
could not handle the load that was generated by the overwhelming
interest in the free items in the Marketplace. We introduced a
minimum $5 check-out amount as a short term fix to relieve the load
on the servers. This did resolve the technical issues and gave us
time to come up with a better solution. We have determined the best
solution is to shift the current Free items to a page where
everyone can download without impacting the Marketplace and server
performance. So, the Trick or Treat page will be like the Annual
Holiday Give Away. In addition, those of you that made a $5 minimum
purchase
in order to get the free items, we are offering you
a $5 gift certificate. Please email
store@renderosity.com to claim your certificate. We have seen
the demand for providing free items to buyers in the Marketplace.
We will be working with the vendors to introduce this over time.
Again, I would like to sincerely apologize for any confusion or
inconvenience, and we hope you will all enjoy the Free items.
Sincerely, Jenifer Carey Renderosity Vice President PS - We are
currently working on the pages to provide you with the Free items.
Please give us some time. We expect to have it ready by this
evening.
