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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 06 2:00 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Marketplace Update Fixes


CHMedia ( ) posted Thu, 16 February 2023 at 11:31 AM · edited Sat, 07 September 2024 at 1:28 AM

Developers will post fixes to this thread. Please subscribe if you have experienced any issues with the Marketplace since it was updated on February 13th, 2023. 


This is not a thread to post issues to. Please report any issues in the Marketplace Customer Support forum.


lauraguo ( ) posted Thu, 16 February 2023 at 3:15 PM

Fixed issue preventing users from adding Poser upgrades to cart.


ebasham ( ) posted Thu, 16 February 2023 at 4:59 PM
Site Admin

Fixed issue that prevented some vendors from updating products.

Fixed issue where buyer would be unable to view old product listing in account.



ebasham ( ) posted Fri, 17 February 2023 at 2:29 PM
Site Admin

Fixed issue with checkout that erroneously allowed multiple orders to be placed at once.



lauraguo ( ) posted Fri, 17 February 2023 at 4:08 PM

In Buyer Account, gifted items are now ordered by most recently gifted.


ebasham ( ) posted Fri, 17 February 2023 at 4:48 PM
Site Admin

Fixed prime products to show regular price when gifting.

Fixed advertisement URLs to not result in 404.

Improved the buyer account UI/UX for refunds

Allow vendors to download their own product files from the edit product page.

Respect Gallery content preferences in the gallery tab of product view page.

Increased per page count on wishlist to 50 and added the full pagination options at bottom of list



lauraguo ( ) posted Fri, 17 February 2023 at 5:21 PM · edited Fri, 17 February 2023 at 5:22 PM

Posting fixes from prior days (catching up to when this thread was posted):


Monday, Feb 13th

Fixed DataTables error on VCR > Reports > Products page 


Tuesday, Feb 14th

Fixed sales countdown displaying in local time. It should now be using server time.

Allowed vendors to edit product images when their product is being tested.

Fixed malformed subject line for vendor product release email notifications


Wednesday, Feb 15th

Certain gallery images that credited deleted products were not showing properly in quick view. This has been fixed.

Fixed vendors incorrectly receiving inventory return notices when an order was refunded.


Thursday, Feb 16th

For some users, their total was showing 0.00 yet it was still asking for payment. Tweaked order total calculation at checkout to avoid this kind of rounding error. 


lauraguo ( ) posted Mon, 20 February 2023 at 12:11 PM · edited Mon, 20 February 2023 at 12:24 PM

Changes to a product's store page (especially lightbox navigation!), in response to user feedback:


Adjusted image navigation. 

You can use the < and > on the main product image to go to the previous/next image. Additionally, you can also open the lightbox overlay and click < and > there (or use keyboard arrow keys) to navigate. By default, using the < and > buttons will skip images with a content advisory. You can turn this off (see "Added more content advisory features" below). 

In the future, we want to make the image thumbnails (below the main image) automatically scroll to which thumbnail is currently being displayed.


Limited the height of main image to fit your monitor. 

Before, you had to scroll to see the full image if it was too long. Now, it'll be a smaller image that fits your monitor. If you want to see it full size, you can click on the main image and it'll open up as a lightbox in its original size.


Added more content advisory features.

If you try to view an image with nudity, the website will show you a warning. You can click the "Hide warning and show image" to see the image and hide future warnings. To re-enable this warning, there's an icon in the top right of content advisory images that you can click.

The website will remember your choice for whenever you view a product image, however, this setting is based on a cookie! If you use a different browser or clear your cookies, you'll be shown the warning again.

In the future we'd like to make it a setting in your user account, but it's cookie-based for now (time constraints, other priorities to fix, blah blah).


Moved sidebar next to main image.

This provides faster access to important information (price) and important buttons (add to cart, etc.) and fills the empty space next to the main image. This also matches the layout of Gallery and Free Stuff.


ebasham ( ) posted Mon, 20 February 2023 at 12:39 PM
Site Admin

Fixed issue with Renderosity Prime not applying properly when purchased



lauraguo ( ) posted Tue, 21 February 2023 at 2:15 PM

Fixed 360 videos not showing.

If a product has a video, you can view it by going to the lightbox image thumbnails below the main image. Scroll to the end, and you can click on the video thumb to view the video.


lauraguo ( ) posted Wed, 22 February 2023 at 11:40 AM

Tweaked how extended products are show on listing pages. Before, all products in the Extended License department were being hidden from What's New, What's Hot, vendor store pages, etc., (and being shown only in the Extended Licenses department and the vendor "Extended Licenses" store page). Now only extended products with a parent product are being hidden on those pages. Unfortunately, filtering to extended licenses in the filters sidebar will be wonky. Planning on revisiting this issue in the future.

Fixed product quick view.


lauraguo ( ) posted Wed, 22 February 2023 at 1:02 PM

Added option for vendors to override the existing sales error on the VCR Sales Event create page. This allows you to create a new sale that overlaps with existing ones but won't let you overwrite existing product discounts.


lauraguo ( ) posted Wed, 22 February 2023 at 3:49 PM

Add vendor filter dropdown to Buyer Account Product Library


lauraguo ( ) posted Wed, 22 February 2023 at 4:51 PM

My prior change broke the Buyer Account Gifts page. That should be fixed now.


lauraguo ( ) posted Thu, 23 February 2023 at 11:32 AM

Fixed the CGSpree timer in the Marketplace navigation dropdown. Before, it inaccurately said "Only no time left!"

Added date that you received a gift in the Buyer Account Gifts page.


lauraguo ( ) posted Thu, 23 February 2023 at 11:49 AM

Fixed sales countdown timer not showing for clearance products that also happened to be on sale. It should be showing now.

Fixed Prime Flash delete confirmation message in VCR > Sales Events > Prime Flash. It used to ask if you want to delete the "group sale", now it correctly says "Prime Flash queue".


lauraguo ( ) posted Thu, 23 February 2023 at 3:06 PM

Changed how product videos are shown on product store pages: 
 - Video thumbnail is now second in the lightbox images list
 - Videos will autoplay (but be muted)
 - Videos uploaded directly to Renderosity will loop. Those uploaded to YouTube will not (this is due to how we integrate with YouTube)

Limited Buyer Account Product Library to only digital products (no services or shipped items; this is what the old system did).


ebasham ( ) posted Thu, 23 February 2023 at 3:55 PM · edited Thu, 23 February 2023 at 4:20 PM
Site Admin

Fixed Poser product library area to show all products without timeout issue.

Fixed multiple issues with checkout, including not allowing Paypal checkouts and Gift Certificate flipping payment method back to Credit.



lauraguo ( ) posted Mon, 27 February 2023 at 10:15 AM

Add expand/collapse order to Buyer Account Orders page.

Prevent promo slider images from being cut off. Before, there were being cut off by 30 or so pixels.

Hide the next/previous image buttons on product store page for products with only one image.

Fixed recommended related product notifications sending for gift-only orders.


lauraguo ( ) posted Mon, 27 February 2023 at 11:41 AM

Changed content advisory warning to say "adult content" instead of "nudity" on product store page.


lauraguo ( ) posted Mon, 27 February 2023 at 4:20 PM

If you gift someone a product and that product has recommended products (viewable at https://www.renderosity.com/marketplace/account/recommended), you won't get a notification about that anymore--that notification will be sent to the person you gifted the product to. Before, it was sending that to the gifter even though they didn't own the product. 


ebasham ( ) posted Mon, 27 February 2023 at 4:51 PM
Site Admin

Fixed issue with prime subscription purchase.

Fixed issue with prime rewards rate upon checkout.



lauraguo ( ) posted Tue, 28 February 2023 at 12:47 PM · edited Tue, 28 February 2023 at 12:47 PM

Added a "Remove All" button to the VCR Group Sales for each group sale. This removes all pending products that you've submitted for a certain group sale. Useful if you accidentally attached a bunch of products to the wrong sale, or if you decides to withdraw all your products from a sale. This only removes products that admins have not approved yet!


lauraguo ( ) posted Tue, 28 February 2023 at 3:36 PM

Allow multiple orders to be expanded at once in Buyer Account Orders page.

Add unsaved files warning to VCR product edit pages. If you edit the files on your product (uploading, re-ordering, removing) some text will pop up to remind you to save, and if you try to navigate away from the page (refresh, back button, close tab, etc.) you'll get a pop-up warning about the unsaved file changes. This only applies to file-related changes!


lauraguo ( ) posted Wed, 01 March 2023 at 10:35 AM

Added pagination to the top of marketplace browsing pages (ex. departments, On Sale, New Product, Staff Picks, etc.)


ebasham ( ) posted Thu, 02 March 2023 at 2:06 PM
Site Admin

Here's a dump of more recent changes:

Made a variety of enhancements to quickview for Marketplace and Freestuff

Tweaked mobile design of product pages (action buttons)

Hide products you own in the Account recommended page

Added filter that will allow buyers to filter browse pages of any products they own

Corrected date on printable order receipts

Allow vendors to access View All Media product page

A wide variety of bug fixes and general improvements



lauraguo ( ) posted Thu, 02 March 2023 at 2:24 PM

You can now see the requirements (ex. software, figures, etc.) and the description from a product's quick view.


lauraguo ( ) posted Thu, 02 March 2023 at 3:57 PM · edited Thu, 02 March 2023 at 4:08 PM

Buyer Account fixes:

- Show license key to the gift recipient for gifted software products

- Hide order ID from gift recipients for gifted products


lauraguo ( ) posted Fri, 03 March 2023 at 1:49 PM

In your VCR when creating and editing products, the site now always show the remove button for lightbox images.


lauraguo ( ) posted Wed, 08 March 2023 at 11:04 AM · edited Wed, 08 March 2023 at 11:04 AM

Invalid YouTube video URLs will no longer 500 error a product's store page. Added additional validation to VCR product create/edit pages to help prevent invalid YouTube URLs.

Fixed product select "Vendor Search" button wrapping onto a new line.


lauraguo ( ) posted Mon, 13 March 2023 at 12:16 PM

Fixed ordering of the top vendors in the navigation (Marketplace > Top Vendors). It should be alphabetical now.


lauraguo ( ) posted Tue, 04 April 2023 at 12:06 PM · edited Tue, 04 April 2023 at 12:24 PM
Fixed viewing deleted products. Before, the site didn't let you do this--it should work now.


lauraguo ( ) posted Wed, 05 April 2023 at 9:38 AM

Added the ability to download a CSV of your orders. Go to Account and there's a new button next to the search bar on the Orders page.

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Added a Marketplace setting for opening products in new tab. You can go to Settings > Marketplace and check the box if you want products to open in a new tab when you click on it.


3-DArena ( ) posted Wed, 05 April 2023 at 5:09 PM
lauraguo posted at 9:38 AM Wed, 5 April 2023 - #4460847

Added a Marketplace setting for opening products in new tab. You can go to Settings > Marketplace and check the box if you want products to open in a new tab when you click on it.


That's awesome - Thank you so much!!


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