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call centre / help desk

2D Science/Medical posted on Apr 29, 2009
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Description


7 months ago i moved house. that was the easy part. getting internet, telephone, gas and electricity in time and as i wanted is quite another. nothing seems to go right and you spend hours waiting and talking to call centres with dubious outcome. most of the time you have to call them again and again at extortion rates. when this game started i thought there was just one "all of our representatives" because of the time you always had to wait (after wading through a swamp of 'choices') but that cannot be the case. when you really get nasty after lots of calls and hearing music you hate during the time you have to wait there always seems to be an other person they can pass you on to (if you are not diconnected in the meantime), so 'all of our representatives' must be two. yesterday the gas and light company assured me everything was ok now and i need not worry (i surely hope so) before i forget: they discovered an other nasty efficiency trick - they call you in the evening and you get an electronic girl who tells you something and if you don't understand or have remarks, will you please be kind enough to call the 'service' number the next day!

Comments (16)


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Juliette.Gribnau

2:52AM | Wed, 29 April 2009

`heel raak en herkenbaar !! Ik ben een fan van jouw humor !

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groegnitram

3:29AM | Wed, 29 April 2009

oohhh what a dilemma! i had 2 times a similar situation and was A. waiting and B. calling a call center again and again and C. back to A. to be a consumer seems to be a bit in a coma as well, take it or leave it, alternatives are rare if there are any. but what makes me wonder and wonder again is that models like call centers and outsourcing or other modernism are so successfull, really fascinating, isnt it?! i hope your troubles are fixed and you can go back to normality again :))) and welcome to the hamsterwheel of course :)

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jeroni

3:32AM | Wed, 29 April 2009

Splendid composition and colors my friend

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rayag

4:13AM | Wed, 29 April 2009

Fantastic work.

ARTWITHIN

5:44AM | Wed, 29 April 2009

Wonderful pawn shop! I guess things are the same all over the world, or we are all calling the same call center. I can handle almost all, except tech support. It is difficult when you can't understand what the representative is saying, and if it costs by the minute, it gets even more frustrating. You image is what I have imagined so many times. Oh! That music is horrible. It puts me in a real bad mood.

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helanker

6:42AM | Wed, 29 April 2009

YES YES! The music... it disturbs so much, as when-- or rather IF you finally get someone of really flesh and blood to talk to, you have forgotten what to ask about. Wonderful Pawn image again Koosie. I will never be tired of what they could tell us. I love them. :-)))

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Faemike55

8:52AM | Wed, 29 April 2009

wonderful and probably very true representation of the call center! and most likely the two that are working there are on break... well done & I hope that everything goes smoothly for you from now on...

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3DClassics123456

11:46AM | Wed, 29 April 2009

Funny picture! Maybe very realistic! I think that in all "modern" countries this is the same. But is it very different in poor countrie? You must go to the office, wait a long, long time; you must stand upright in the heat or in the cold, and often the office is closed before you can speak to the clerk. And when you can arrive to speak to him after many attempts, you have to give him a "baksheesh"...just hoping that your problem will be treated faster than other people...who have paid a baksheesh, too, for the same reason! Stupid, no?

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anaber

5:21PM | Wed, 29 April 2009

Well,"they" are great jokers..I love your empty "call center" and your red pawns...it remember me an old saying: better alone, that in bad company.I hope your trubles desappear and you can go back to normality. ..But reading you, i´m very lucky: here,our system in those things you said, is different any way: is dependent of an updated keiboard phone, but as some people hasn´t it,it is always possible to contact the "real" person... so when i have some problems i use always the old and after ear the machine saying:"you may...you may..." a lot of time..the "real" person appears..) and as some services are in the "begining" and they are pivate in some cases, there is more attention ...(marketing...)

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BenBischop

7:45PM | Wed, 29 April 2009

Cool....;)

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mss

9:20AM | Thu, 30 April 2009

Very frustrating! Great representation of lack of representatives!

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blankfrancine

7:33AM | Fri, 08 May 2009

A sad but true commentary on our modern way of life: It can be a nightmare being on hold. I think they count on you getting fed up and hanging up. This is very cleverly done!

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nikolais

10:01AM | Fri, 08 May 2009

I remember the exchange on the subject. looks like the operators are overheated! they may make us hate any music at all over a couple of minutes. wonderful render!

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sema_fox

3:25AM | Mon, 11 May 2009

!!!!!

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marybelgium

2:52PM | Wed, 13 May 2009

fantastique !

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anahata.c

9:12PM | Tue, 16 June 2009

well time to catch up, Koosie! As you know, I loved this the minute it went up, your ability to create a gentle picture with the right amount of detail is always apparent; and you also know how much to leave out. This is a distilled vision of the answering room, with (of course) very few agents. And your highlighting on the 2 active desks is done with just the right amount of light & color. (Love the saturated blue on the screens.) And it's placed just right, with the room & walls on an angle (two tones for the wall too, a good detail). A little piece of perfection; and, as a lot of people have already said, totally true. You always do a subtle & fine job.


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