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Subject: Poser Pro 11 won't start (not caused by the MS KB3132372 issue)

kruse opened this issue on Jan 07, 2016 · 7 posts
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kruse ( ) posted Thu, 07 January 2016 at 2:34 AM · edited Thu, 28 November 2024 at 4:42 AM

Dear all.

Unfortunately I have problems in opening PoserPro 11. First I thought this issue was caused by this MS KB3132372-thing, because Poser Pro 11 was fine with Windows 10 until this buggy MS-Hotfix was released.

After the recent MS-Hotfix was applied to my system Poser Pro 2014 is running fine, but Poser Pro 11 won't start.

The technical symptoms are Click on Poser 11 thumbnail (or direct click on poser.exe) let the Windows clock start (and you could see the program inside the task-manager for a second) but after 5 seconds the clock disappeared and Poser stopped without an error message.

What I have tried: Uninstalled Poser 11, cleaning on regedit, reinstallation of Poser 11 via Smith-Micro Downloadtool with all supportportpackages. I set the radiobutton on "don't keep the prefs". Doesn't help.

Poser 11 isn't blocked by the firewall.

My question is; are there any log files with further information? I don't have a clue where to check entries or files and find the step where the error is caused.

Should I search the regedit too?

It would be great if somebody could advise me anyway.

Thanks in advance

Matthias

Boni ( ) posted Thu, 07 January 2016 at 6:29 AM

Your best bet is to contact SM with this issue. There could still be a problem with Microsoft and SM is working with them so you may get an update by issuing a ticket at their site.

Boni


"Be Hero to Yourself" -- Peter Tork

kruse ( ) posted Thu, 07 January 2016 at 7:13 AM

Did it three days ago ... no response until now. Think they are busy in these days, so I have to wait...

Boni ( ) posted Thu, 07 January 2016 at 7:29 AM

Hopefully you'll be up and Posing soon!

Boni


"Be Hero to Yourself" -- Peter Tork

hborre ( ) posted Thu, 07 January 2016 at 7:51 AM

Haven't had any problems with the new MS patch. Poser 11 Pro does not use Adobe for it's Library any more; maybe something wrong with your html.

WandW ( ) posted Fri, 08 January 2016 at 8:12 AM · edited Fri, 08 January 2016 at 8:16 AM

Did you try deleting Poser 11's preferences?

You might look in Windows' event log to see if it recorded an error (I'm not sure where it lives in Windows 10).

Edit, here's information; you probably want Application Events... http://www.dummies.com/how-to/content/how-to-use-event-viewer-in-windows-10.html..

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kruse ( ) posted Fri, 08 January 2016 at 4:16 PM

Thanks God, Poser 11 is running again. Again I have uninstalled Poser 11, deleted folder C:ProgramDataPoser11 and C:UsersAppDataRoamingPoser11 started a reboot and reinstalled Poser 11 again. Then I was asked to enter the serialnumber and Poser is opening again.

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